What does Dream Duvet Cover stand for?
Dream Duvet Cover is an online sales platform dedicated to women's vintage clothing. Our commitment is based on providing high quality products and an outstanding customer experience.
How can I get in touch with you?
To reach us, please fill out the contact form available on our website or email us at our support address. We strive to respond to your requests as soon as possible.
Your orders What is the delivery time for my order?
It usually takes us 1-2 weeks to process your order, perform quality control and arrange shipment. Our goal is to deliver to you as soon as possible while maintaining the quality of our products.
Can I track my order?
Yes, absolutely! To track your order, please contact us by e-mail.
My tracking shows delivery made, but I haven't received anything. Is this normal?
There is nothing to worry about. If you have ordered multiple items, they may be shipped separately depending on stock availability and distribution centers. The rest of your articles will reach you in the following days.
What are the delivery costs and where do you deliver?
We offer free shipping worldwide, except for certain countries where additional charges may apply. For more information on shipping costs, please see our shipping page.
What if an item is missing from my order?
In the event that an item is missing from your order, please contact us immediately by email. We will do our best to resolve the problem as quickly as possible and ship the missing item back to you.
I haven't received my order
If you have a problem with the delivery of your order, know that we take care of disputes thanks to our 100% secure delivery. We personally deal with each situation and we undertake to send you a new package at our expense if necessary.
I live outside Europe
Deliveries outside of Europe can take up to one month from the date of the order in order to remain economically viable for you.
Cancellation and return of order
Can I change or cancel my order?
You have the possibility to modify or cancel your order as long as it is not in preparation. However, if preparation has already begun, cancellation fees may apply.
Can I return an item?
We accept returns for products with proven defects or if you are not satisfied with your purchase. Please see our returns page for more information on our return policy.
Security and payment What means of payment are accepted?
We accept payment by credit and debit cards as well as online payment services such as PayPal and Stripe to ensure secure transactions.
Miscellaneous questions How can I order a product?
Ordering with us is a simple process: choose your items, add them to your basket, then complete your purchase by clicking on your basket icon located at the top right of your screen. You can also create an account to facilitate and speed up your future purchases.
I want to place a bulk order
If you would like to place a bulk order, please email our support department for details.
Feel free to contact us with any additional questions or concerns. We are always here to help you and answer all your questions.
